Customer Service Policy

Introduction

This Customer Service Policy outlines the standardized service rules, shopping guidelines, logistics arrangements, after-sales protection and service standards applicable to all customers shopping on our official website. We strictly adhere to transparent, fair and customer-first service principles, aiming to provide every global customer with a stable, reliable and hassle-free shopping experience for thermal insulation containers, outdoor thermal products and supporting accessories. All service clauses are universally applicable to all orders and customers without regional difference, ensuring consistent service quality for every user.

Currency & Shopping Settlement Rules

Our website adopts a unified settlement standard for all global orders. All product prices and order settlements are processed inUSD (United States Dollar). There are no hidden fees, additional handling fees or regional surcharges for any orders. The displayed product prices are the final transaction prices, allowing customers to confirm order costs clearly and complete payment efficiently.

Free Shipping Policy

We provide 100% free shipping service for all products in our store. All categories including thermal water bottles, coffee-specific containers, wine and beverage storage vessels, food thermal insulation containers, outdoor soft-sided thermal insulation boxes and all supporting accessories enjoy free delivery services. Customers do not need to meet any minimum order amount or additional conditions to qualify for free shipping, helping every customer save extra shopping costs.

Logistics & Delivery Service Rules

To ensure orderly and efficient order processing, we implement standardized delivery and logistics distribution rules for all global orders. All confirmed and paid orders will be arranged for processing and shipment within1 to 3 working days. Our team will conduct strict packaging inspection before shipment to ensure the integrity and safety of products during transportation.
We adopt a unified global delivery cycle for all regional orders. The standard delivery time for all worldwide destinations is 6 to 12 working days, covering both conventional and expedited distribution services. The overall delivery cycle is stable and predictable, enabling customers to reasonably arrange their usage plans. Since we implement a unified global logistics standard, there is no differentiated delivery time setting for domestic and international regions.

Return & Refund Service Policy

We provide generous and perfect after-sales return and refund protection for all customers to fully safeguard your shopping rights and interests. Our store supports a 60-day return policy for all products. Customers can apply for return service within 60 days after receiving the goods if the products do not meet your usage expectations, with compliance to our return specifications (products keep intact, unused, and with original packaging).
After we receive, inspect and verify the returned products to meet the return standards, we will initiate the official refund process immediately. The whole refund processing will be completed within 5 to 10 working days. The refund will be returned to your original payment account. Our after-sales process is standardized, transparent and efficient, with professional staff responsible for tracking every return and refund order to ensure smooth completion of after-sales procedures.

Product Service & Quality Commitment

All products sold on our website are strictly inspected in accordance with high-quality standards before shipment. Our product lineup covers full-scene thermal insulation and storage solutions, including daily thermal water bottles, professional coffee insulation containers, wine dedicated storage vessels, food thermal insulation boxes, outdoor soft thermal insulation equipment and supporting accessories. We guarantee that all products are brand new, well-crafted and in line with industry thermal insulation performance standards.
We always focus on product practicability, durability and safety, and continuously optimize product design and production technology based on user feedback and market demand. For any product quality problems caused by production and processing, we will provide targeted after-sales solutions to ensure customers’ legitimate rights and interests are fully protected.

Customer Consultation & Support Service

We provide full-cycle customer support services for pre-sales consultation, in-sales guidance and after-sales problem solving. If you have any questions about product parameters, usage methods, order processing, logistics inquiry, return and refund procedures or cooperative consultation, please contact our professional customer service team through theContact Us page. All official contact methods and email addresses are displayed on the Contact Us page. Our customer service team will respond to your inquiries professionally and timely, and solve your shopping problems with efficient and standardized service standards.

Service Update Specification

We reserve the right to optimize and update our customer service policy according to business development and service upgrading needs. All policy adjustments will be displayed and updated on the official website in real time. The latest service clauses shall prevail after publication, ensuring that all customers can enjoy standardized and upgraded customer service experience.

 

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