Refund Policy

Overview

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures, and time limits for all orders placed on our official website. This policy applies to all product categories sold in our store, including thermal water bottles and insulated drinkware, coffee-specific thermal containers, wine and beverage storage vessels, food thermal insulation containers, outdoor soft-sided thermal insulation boxes, and all supporting accessories. We implement a fair, transparent, and customer-friendly refund mechanism for all global customers with unified service standards worldwide. By completing a purchase on our website, you agree to abide by the terms stated in this Refund Policy.

General Refund Eligibility

We support a 60-day return and refund window for all products from the date customers receive the items. To qualify for a full or partial refund, the returned products must remain in good condition, unused, unwashed, and intact with all original packaging, labels, and accessories included. Products that are damaged due to improper personal use, man-made damage, excessive wear and tear, or missing original accessories without quality issues will not be eligible for a full refund. All refund applications are reviewed and verified by our professional after-sales team to ensure compliance with unified service standards.

Order & Payment Terms

All order settlements and refund transactions on our website are processed in USD (United States Dollar) uniformly. There are no hidden processing fees, service fees, or additional deduction fees for eligible refund applications. The refund amount will be calculated based on the actual payment amount of the original order. As our store provides full-site free shipping for all products, no shipping cost will be deducted from your refund amount under any eligible refund circumstances.

Standard Refund Processing Timeline

We adhere to a fixed and efficient refund processing cycle to ensure customers can receive refunds in a predictable time frame. After we receive, inspect, and confirm the returned products meet our refund eligibility requirements, we will initiate the official refund process immediately. All eligible refunds will be fully processed and issued within5 to 10 working days.
Please note that the overall arrival time of funds may be slightly affected by the processing rules of your personal payment institution or bank, which is beyond our control. Our team will complete all internal refund procedures strictly within the stipulated time limit.

Logistics Related Refund Rules

All orders on our website follow unified global logistics rules: orders will be shipped within 1–3 working days, with a worldwide delivery time of 6–12 working days for both domestic and international destinations. For orders that have been shipped but not yet delivered, customers can still apply for returns and refunds in accordance with our 60-day refund policy after receiving the goods. We do not charge any logistics fees for eligible returns and refunds, adhering to the free shipping service principle throughout the entire shopping and after-sales process.

Types of Refunds

1. Full Refund: A full refund will be granted for eligible returned products that are unused, kept in original condition, and pass our official inspection. Full refunds are also applicable to products with confirmed manufacturing quality defects, delivery damage caused by transportation, or order errors attributable to our team.
2. Partial Refund: In cases where the returned product has minor missing accessories, slight packaging damage, or does not fully meet the full refund standard without affecting secondary sales, our team will evaluate and offer a reasonable partial refund solution based on the actual product condition.

Ineligible Refund Situations

The following situations are not applicable for refund services: products damaged due to personal misuse, intentional damage, or improper daily maintenance; products that have been used, cleaned, or altered privately; products returned beyond the 60-day refund period; customized products with personal exclusive modifications; and abnormal orders identified with malicious return behaviors.

Refund Procedure Guidelines

To apply for a refund, customers shall initiate a return and refund request through official customer service channels. Please contact our support team via the Contact Us page for detailed return instructions, return address information, and procedure guidance. All official contact methods and email addresses are listed on the Contact Us page. Our after-sales team will guide you through every step of the process, verify your application in a timely manner, and track the refund progress until the transaction is completed.

Policy Updates

We reserve the right to update and optimize this Refund Policy to match service upgrades and industry standard adjustments. All updated terms will be published officially on our website and take effect immediately after release. Continued use of our website and services after policy updates constitutes recognition and acceptance of the latest refund policy terms.

 

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